Terms & Conditions
Listings on this website are not an offer to sell goods, rather, they are advertisements to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by HUGOSTVSHOP. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
HUGOSTVSHOP is a registered trademark of HUGOSTVSHOP, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2014 - 2015 HUGOSTVSHOP, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of HUGOSTVSHOP, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HUGOSTVSHOP reserves the right at any time after receipt of your order to accept or decline your order for any reason. HUGOSTVSHOP reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. HUGOSTVSHOP is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by HUGOSTVSHOP.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, HUGOSTVSHOP shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. HUGOSTVSHOP shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, HUGOSTVSHOP shall immediately issue a credit to your credit card account in the amount of the charge.
OUR SATISFACTION GUARANTEE AND RETURN POLICY
If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders and GPS devices may be returned within 14 days of the original purchase date. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 20% restocking fee.
Because of the nature of technology products and services provided by HUGOSTVSHOP team members, the following items are non-returnable:
Delivery, installation, diagnostic and repair work, and other labor.
Gift cards and pre-paid cards.
Batteries, ink and other consumable items.
Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
Subscription services have their own, individual cancelation policy which varies by service. Please consult the individual provider.
Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
LIMITATION OF LIABILITY
In no event shall HUGOSTVSHOP or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.\
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
RISK OF LOSS
If the Customer provides HUGOSTVSHOP with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for HUGOSTVSHOP, title to products and risk of loss or damage during shipment passes from HUGOSTVSHOP to Customer upon shipment from HUGOSTVSHOP's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from HUGOSTVSHOP to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Customer will be responsible for all shipping and related charges.