Our Satisfaction Guarantee and Return Policy
Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty, plus is covered for most products by HUGOSTVSHOP's Satisfaction Guarantee.
If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders, gaming consoles and GPS devices may be returned within 14 days of the original purchase date. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 20% restocking fee.
Because of the nature of certain products and services sold or provided by HUGOSTVSHOP, the following items are non-returnable:
Delivery, installation, diagnostic and repair work, and other labor.
Gift cards and pre-paid cards.
Batteries, ink and other consumable items.
Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
Subscription services have their own, individual cancellation policy which varies by service. Please consult the individual provider.
Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.
Cell phones have limited, defective exchange privilege only. Please click here for policy details.
Products that are classified as hazardous materials due to safety hazards or use flammable liquids or gases cannot be returned in the mail or to HUGOSTVSHOP and HUGOSTVSHOP stores. Such products include generators, pressure washers, air compressors, lawn movers, tillers, log splitters, snow blowers and any other items that use flammable liquids or gases. If your product or product packaging arrived damaged, you must refuse to accept delivery. If you accept delivery and your product is damaged or defective (including concealed damage), you must contact the manufacturer directly for a list of approved and authorized service centers.